火车.com
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常见问题

一般

管理我的账户

If you would like to add or update your email / mailing address, 信用卡信息或订阅/会员信息, 在这里登录你的账户.

如何联系客户服务?

你可以邮寄到500购彩的客户服务中心, email or phone Monday through Friday from 7am-6pm CT. 在这里按品牌获取联系信息.

火车.COM

我是一个 magazine subscriber to one of your publications (模型铁路员工, 经典的玩具火车, 火车, 经典的列车). How do I access my subscriber benefits / subscriber-only content on the new 火车.com网站?

通过登录网站, you will have unlimited access to all the exclusive magazine subscriber content. 您的登录凭据没有更改. If you have forgotten your password, you can follow the link on the login form to reset it.

Here are the benefits for magazine subscribers, by publication:

模型铁路员工 订阅rs: 跟踪计划数据库, Cody’s Office, Hobby Workshop Webcam, Q&A与编辑器

模型铁路员工 Video Plus 订阅rs: Video access

火车 Magazine 订阅rs: 新闻线, Rochelle Webcam, Q&A与编辑器

经典的火车:今日照片,Rochelle Webcam, Q&A与编辑器

经典的玩具火车:跟踪计划数据库,爱好工作坊网络摄像头,Q&A与编辑器

I’m a subscriber, why isn’t all the content on the site open to me?

火车上有新的独家内容.com that is available through the Unlimited Digital Membership. Magazine subscribers still have unlimited access to the subscriber benefits content online.

我如何登录到我的杂志的网站?

T在这里 is a ‘登录’ link in the top right navigation on all pages of the site.

为什么在一些内容上有锁定? 我怎样才能摆脱这些锁?

新的列车.com网站 offers an Unlimited Digital Membership that includes new exclusive content available to digital members only. 任何坐火车的人.com Unlimited Digital Membership unlocks access to all content on the 火车.com网站.

这本杂志的印刷版还存在吗?

是的! If you are a current print subscriber to any of our magazines, you will continue to receive your print edition in the mail as you always have. 随着火车的推出.com, ALL magazine subscribers can now access the digital edition, right from the website! Just go to the 存档 section for the magazine you subscribe to, 你将有机会了解你过去所有的问题, 目前及未来认购条款.

可在此浏览档案: http://www.TRAINS.com/magazines/archives/

火车.COM无限的会员

火车是什么?.com无限的会员? 有什么好处??

It is a digital membership that gives members unlimited access to all content on 火车.com as well as exclusive member benefits including access to 杂志发行存档s for all magazines, 优质视频系列和研讨会, 在kalmachhobbystore购物打折.com, free digitized books, advance ticket purchase for tours and events.

一个数字会员要多少钱?

特许会员费是6美元.每月99美元,每年收取83美元.88. 您有30天的时间免费试用500购彩的会员资格. If you cancel during your 30-day free trial period, you will not be charged. 免费试用后, 如果你百分百满意, your membership benefits will continue without interruption.

Do I get access to the membership or locked content if I subscribe to the magazine?

Magazine subscriptions do not give you access to exclusive member benefits or locked content.

如果我加入会员,我能得到杂志吗?

The Unlimited Membership does not include magazine subscriptions. However, members can enjoy access to 杂志发行存档s for all magazines.

我是一种或多种杂志的印刷版订阅者. If I join the membership, do I still need to keep my magazine subscription?

If you want to continue receiving the print edition of the magazine, 是的, you will need to maintain your current magazine subscription.

Can I purchase only the magazine archive of for my magazine?

有一个选项只订阅 模型铁路员工 发行档案或 火车 杂志发行存档. It includes access to every single issue of that magazine. 订阅是2美元.每月99.

Do I need to be a magazine subscriber to purchase the magazine archive to one of your magazines?

You do not need to be a print magazine subscriber to purchase subscription access to the magazine archives. 订阅是2美元.每月99.

我是铁路模型视频+ (MRVP)的订户. 我如何在新网站上访问我的视频?

铁路模型视频加现在是火车的一部分.com. All your subscription video remains available to you on 火车.com在视频. Your login credentials will not change on the new 火车.com网站. The login link can be found at the top right of any page on the site. Once logged in, you can navigate to the video content through the 视频 navigation. You can also visit the MRVP Member Home page for quick access.

我是一个 模型铁路员工 Video Plus (MRVP) subscriber. Will I need to pay more for my video subscription on 火车.com?

如果您是现有的MRVP订户, you will continue to access your video subscription on 火车.Com以您当前的订阅率.

我是一个 模型铁路员工 Video Plus (MRVP) subscriber. Am I able to upgrade my video subscription to a full digital membership?

MRVP subscribers can upgrade their subscription to full Unlimited Membership by contacting customer service.

电子邮件: customerservice@火车unlimited.信息

电话:

天/小时的操作: Monday – Friday 7am – 6pm Central time and Saturday 7am-5pm Central time.

我购买了 模型铁路员工 存档. Can I still access the archive and w在这里 do I find the magazine issues?

是的, 模型铁路员工 archive subscribers will still have access to the magazine archive on 火车.Com,并继续支付你今天所做的. 要进入档案馆,请登录火车.com using the same login credentials you have currently. 档案可以找到 在这里.

我是一个 模型铁路员工 档案用户. Will I need to pay more for my archive subscription on 火车.com?

如果你是现存的 模型铁路员工 档案用户, you will continue to access your magazine issues on 火车.Com以您当前的订阅率.

我是一个 模型铁路员工 档案用户. Am I able to upgrade my subscription to a full digital membership?

模型铁路员工 档案用户s can upgrade their archive subscription to full Unlimited Membership by contacting customer service.

电子邮件: customerservice@火车unlimited.信息

电话:

天/小时的操作: Monday – Friday 7am – 6pm Central time and Saturday 7am-5pm Central time.

如何订购礼品会员?

Gift memberships are not currently available for the Unlimited Membership. Please check back in the coming weeks as we work to make those available.

我如何取消我的会员资格?

To manage your account, including cancel your membership, log into your account 在这里. 

我想为火车提交一篇文章或视频.com发布. 我可以寄给谁?

请将您的意见发送到 Questions@火车.com.

谁在火车后面?.com?

500购彩 and the tracks editors you know and love.

I didn’t find the answer to my question on this page. 我可以联系谁?

请发送任何问题,你必须: Questions@火车.com.